Terms of Service.

The short version

You subscribe to N Six Hub; we provide the platform and keep it running. Your business records remain yours — you can export them at any time, and if you leave, you take them with you. We charge what the pricing page says, and the price of a published plan version doesn’t change underneath you mid-subscription.

These terms are the agreement between your organisation and N Six Studios Ltd for using N Six Hub. The rest of this page is the detail behind that first paragraph — written to be read, because terms you can’t read aren’t really terms you agreed to.

Who you’re contracting with

The service is provided by N Six Studios Ltd, a company registered in England and Wales under company number 16428711, with its registered office at 1364a London Road, Norbury, London, England, SW16 4DE.

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over disputes arising from them — though we’d much rather you emailed us first.

Four words we use

“Services” means the N Six Hub platform at nsixhub.com, together with its applications and APIs. “Customer” means the organisation that holds the subscription. “User” means an individual the customer allows into its workspace. “Content” means everything the customer and its users put into the platform — records, files, messages, and anything else you create there. That’s the whole glossary.

Your account

You need to be at least 18 and acting on behalf of a business to open an account. One organisation account covers your whole team: you add your own users, set their permissions, and you’re responsible for what they do in your workspace.

Keep sign-in credentials safe. Anything done through an account in your workspace is treated as done by your organisation, so tell us straight away at hello@nsixhub.com if you believe an account has been compromised. Multi-factor authentication is available in the platform and we recommend every user turns it on.

Fair use

Plans include defined allocations — users, storage, AI credits — shown on the pricing page. Metered features, like AI usage beyond your monthly credit allocation, are charged only as used, at published rates.

Don’t use the platform to break the law, to infringe anyone’s rights, or to attempt to access other organisations’ data. Don’t resell the services, and don’t probe them for vulnerabilities without asking us first. We may suspend accounts that do any of this.

Messages you send through the platform

N Six Hub can send SMS and email on your behalf — invitations, notifications, and marketing campaigns. When it does, you are the sender. You’re responsible for having proper consent for every recipient of a marketing message, for the content of what you send, and for honouring opt-outs.

The platform helps you do this properly: it records consent evidence and keeps opt-out records so there’s an honest trail of who said yes and who said no. Those tools don’t move the legal responsibility — it stays with you. Sending unsolicited marketing through N Six Hub is a breach of these terms, and we may suspend sending, or the account, if we see it.

Fees & billing

We charge what the pricing page says. Pricing is versioned, and a published version is frozen: when you subscribe, your organisation is stamped with the plan version you signed up on, and that version’s plan price cannot be quietly edited — our own billing system refuses a published version whose numbers have changed. New prices mean a new version, not a rewritten old one.

AI and other metered usage is measured in credits. Plans include a monthly credit allocation; usage beyond it is charged at published rates, shown before you buy top-ups. Credits you’ve already been granted stay yours for their billing period even if you cancel — we don’t claw them back.

If a payment fails, nothing breaks immediately: there’s a grace period (currently seven days) during which everything keeps working while you sort it out. After that, your workspace becomes read-only until payment is settled — you can still sign in and see everything, you just can’t change it. We don’t delete your data over a missed payment.

Term, cancellation & your data afterwards

Subscriptions renew each billing period until cancelled. You can cancel at any time, and access continues to the end of the period you’ve paid for.

We can end the agreement too, but not on a whim: if your organisation materially breaches these terms — unlawful use, sending unsolicited marketing, or non-payment beyond the grace period described under “Fees & billing” — we’ll tell you what the breach is and give you at least 14 days to put it right. Only if it isn’t put right in that time may we terminate the subscription. Suspension under “Fair use” is a pause while a problem gets fixed, not an ending — it becomes termination only through this route. For a breach that genuinely can’t be cured, or where the law requires us to act at once, we may terminate without the cure period — and we’ll still tell you why.

When a subscription ends, your workspace goes read-only — it is not deleted. Your administrators can export your organisation’s records from within the platform during the subscription and for at least 30 days afterwards. That export is not everything: stored files, chat and meeting data, and billing ledgers are not in the archive — each is available separately. In practice we don’t automatically delete lapsed workspaces at all, and we’ll give you notice before we ever retire one.

Permanent deletion is a deliberate act, not a side effect: an administrator confirms the organisation’s name and the platform hard-deletes the organisation’s records and stored files. Some things survive that purge — audit logs (which expire on their own schedules), billing and financial records we’re legally required to keep, and some communications data held in a separate database — end-to-end-encrypted chat message data, meeting records and voice and video call history — which can persist beyond a purge.

Your content is yours

Content belongs to the customer. We claim no ownership of your records, files or messages. You grant N Six Studios Ltd a limited licence to host, process, transmit, display and back up content solely to provide and support the services — nothing broader, and it ends when the content is deleted.

You’re responsible for having the right to put content into the platform, including personal data about your own customers and staff. Where you process personal data in N Six Hub, your organisation is the controller and we process it on your instructions; our Data Processing Agreement (DPA) at nsixhub.com/legal/dpa forms part of these terms for business customers.

AI features

AI features act within the permissions of the user invoking them, and their significant actions are logged. AI output can be wrong — the platform is designed to show you what it’s about to do and let you review before consequential actions, and you remain responsible for decisions made with it. Where a feature depends on an external service being configured (for example statutory filings), the platform tells you honestly rather than pretending.

Treat AI output as a capable assistant’s draft, not an authority. Nothing the platform generates — a summary, a suggested price, a drafted email, a tax figure — is legal, tax or financial advice. The accountancy modules help you prepare filings; they don’t replace your responsibility, or your accountant’s, for what you actually submit.

Availability & changes to the service

We work to keep the platform continuously available and we tell you about incidents affecting your workspace. We don’t promise a specific uptime percentage — we’d rather put the effort into reliability than into decorating a number. We improve the product continuously; where a change removes or materially alters something you rely on, we tell you ahead of time.

Warranties & disclaimers

We provide the services with reasonable skill and care. Beyond that, and to the extent the law allows, we make no other warranties: we don’t promise the platform will be uninterrupted or error-free, and its outputs — AI-generated or otherwise — are not professional advice.

Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited.

Subject to that: neither of us is liable to the other for indirect or consequential loss, or for loss of profits, revenue, goodwill or anticipated savings; and our total liability to you under these terms is capped at the fees you paid us in the twelve months before the event giving rise to the claim.

Indemnity

You’ll cover us against third-party claims that arise from your content or from use of the services in breach of these terms — for example, a claim from someone you sent marketing to without their consent.

The boring but necessary parts

Confidentiality: each of us keeps the other’s non-public information confidential and uses it only for this relationship. Force majeure: neither of us is responsible for failure caused by events genuinely outside our reasonable control. Assignment: you need our written consent to transfer these terms; we may assign them to a successor to our business, with your rights unchanged. Entire agreement: these terms, your plan selection and the Data Processing Agreement (DPA) are the whole agreement between us and replace earlier discussions. Severability: if any clause turns out to be unenforceable, the rest still stands.

Notices: we send notices to your organisation’s administrator email addresses or inside the platform; you can send notices to hello@nsixhub.com, or formal legal notices to our registered office at 1364a London Road, Norbury, London, England, SW16 4DE.

Changes to these terms

We update these terms when the product or the law requires it. Material changes are announced ahead of time — by email to your administrators or in the platform — along with the date they take effect. Continuing to use the services after that date means the updated terms apply; if you don’t agree with a change, you can cancel before it takes effect.

Contact

Questions about these terms: hello@nsixhub.com. Data protection questions: privacy@nsixhub.com. Last updated: 3 September 2026.