Communications · Switched on when you need it
Call Recordings. Every recorded call, with its transcript.
The recording library: filter by person, play back, and read the transcript rather than listening to the whole thing.
How it fits
It is one part of one system
Not integrated. The same database.
There is no connector between Call Recordings and the modules below, because there is nothing to connect. They read and write the same records, so a change is not copied anywhere — it is simply already there.
What you get
What Call Recordings actually does for you
Not a feature list. The three or four things that change about the work once this is switched on.
Settle "what was agreed" without argument
Transcripts you can read in seconds
Filterable by staff member
A day it changes
A customer disputes a price; you find the call and read back what was said.
What it stands in for
Software you can stop paying for
These are the categories of tool a business would otherwise buy separately. We name the category, never a rival’s price — what you save depends on what you are on today.
- Call recording add-ons
The saving that matters usually is not the licence. It is the hour a week somebody spends copying the same information between two systems, and the decisions that get made late because the numbers live in pieces.
Communications
The rest of this part of the business
Chat
Direct and group messaging across the whole organisation.
Meetings
Video meetings with a link anyone can join.
Phone
Calls, call history and the dialler, attached to the right record.
Broadcasts
Tell everyone something and know who actually read it.
Inbox
Email that lands against the customer it came from.
Questions
Call Recordings, answered plainly
Is Call Recordings included, or is it extra?+
It is one of the modules the Builder switches on when your description of the business calls for it. Pricing is per user for the whole Hub, not per module, so turning it on does not change your bill.
Can we change how it works?+
Yes, and you are expected to. Fields, stages, views, forms and automations are all editable after the Builder creates them, without a developer and without raising a ticket.
How long before we are using it?+
You describe your business in plain English and the Builder produces a working version in minutes. Importing your existing records and adjusting the shape is usually an afternoon.
Can the assistant use it?+
Yes. Because Call Recordings lives inside the Hub rather than beside it, you can ask about it in plain English and get an answer composed from your live records, with a link straight to the thing it just told you about.
Another way to look at it
Put call recordings in a system that knows the rest of your business.
Describe how you work in plain English. The Builder produces a working Hub in minutes, and every part of it stays yours to change.